PRIVACY & COOKIE POLICIES

PRIVACY POLICY

This Privacy Policy together with the terms of site use govern your use of this website (the 'Website'). By using the Website, you signify your acceptance to this Privacy Policy and to us processing your personal data in accordance with the terms of this Privacy Policy. If you do not agree to this Privacy Policy, you should not use the Website. If you have further questions or comments about our privacy policies or practices after reading this Privacy Policy, please contact us by submitting a ticket at our online support site, or mail us using the address below.

Scope

This Privacy Policy explains how we collect your personal data on the Website, how we protect such data, and the choices you have concerning our use of such data. This Privacy Policy governs the URLs www.recipero.com and support.recipero.com

Please read this Privacy Policy carefully. For the purposes of this Privacy Policy, 'we', 'us', and 'our' means Recipero Limited ('Recipero'). This Privacy Policy applies only to information collected by the Website. We are not responsible for the privacy practices of websites that are operated or owned by third parties. If you are unhappy with the treatment of your personal information or if you are asked to provide any information that you consider to be inappropriate please contact us.

This Privacy Policy is effective upon acceptance for new users and is otherwise effective on 1st February 2014. We may from time to time review and revise our privacy practices and will post any changes to this Privacy Policy here. Please refer back to this Privacy Policy on a regular basis. Your continued use of the Website following changes posted to this Privacy Policy will mean that you accept those changes.

Collection of personal data

Personal data is information that identifies you or can be used to identify or contact you, e.g. your name, e-mail address, address, or phone number ('Personal Data'). The only Personal Data that Recipero requires from you when you register on the Website is your e-mail address. However, you may voluntarily provide additional Personal Data to the Website by registering information on your personal profile. Recipero will collect all Personal Data that you provide to the Website or to Recipero, but we will not sell, share, license, trade or rent your Personal Data other than as specified in this Privacy Policy.

Information that you provide to the Website is accessible to any site visitor who knows your username and password. For this reason, please safeguard your username and password carefully and do not disclose it to any other person.

You do not have to provide us with any Personal Data to visit the Website. However, users who have not registered on the Website may not be able to visit all sections of or use all services offered on the Website.

Collection of monitoring data and use of tracking tools

In addition to Personal Data, Recipero may collect and/or track information that by itself cannot be used to identify or contact you, e.g., demographic information, domain names, computer type, browser types, screen resolution, IP address and other anonymous statistical data involving the use of the Website ('Monitoring Data'). We use Monitoring Data to help us understand who uses the Website and to improve and market the Website.

To enhance the Internet experience on the Website, Recipero may use various Internet technologies such as 'cookies,' and 'JavaScript' (together, 'Tracking Tools'). Tracking Tools are files or tools that are placed on your computer in order to identify your Web browser and the activities of your computer or device on the Website. Recipero uses these technologies to customize and enhance the Internet experience of individual users. When you revisit the Website, Recipero may recognize you by a Tracking Tool and customize your experience accordingly.For details of our Cookie Policy please see below.

We believe Tracking Tool technologies add value to the user experience, and the information resulting from these technologies is not sold or otherwise made available to third parties by Recipero.

Use and disclosure of data collected

Recipero may use Personal Data it collects for editorial and feedback purposes, marketing and promotion, statistical analysis of users behavior, product development, delivering products and services, providing customer support, customizing and improving the content and layout of the Website, completing business transactions, administering individual accounts and meeting government regulatory requirements such as sales tax collection. Monitoring Data may be used for internal or external purposes such as researching and identifying market segments and needs. Recipero will disclose Personal Data to comply with valid legal processes such as a search warrant, subpoena, or court order, or to protect our rights and property. We will disclose Personal Data when we believe in good faith that the law requires such disclosure. Recipero also will disclose your Personal Data when necessary to comply with applicable laws, rules or regulations, when you have expressly consented to such disclosure, or when necessary to preserve Recipero's legal rights in the Website content.

Recipero reserves the right to transfer your Personal Data within the Recipero group, or to successors to the relevant part of any of Recipero businesses. Recipero also reserves the right to transfer your Personal Data when necessary to enable an independent contractor to assist with the operation of the Website.

Except as specifically set forth above, Recipero will not disclose any of your Personal Data to third parties.

Marketing

Recipero does not sell or rent your Personal Data to third parties for marketing purposes without your explicit content. We may combine your Personal Data with information we collect from other companies (such as demographic data) to improve and personalize our services.

Your Choices Regarding Personal Data Collection and Use

If you are a member of the Website, you may 'opt-out' of Recipero sending its own promotional correspondence to you, and/or 'opt-in' to Recipero sending Third Party Providers' promotional correspondence to you by selecting your preferred options on the email and messaging options link within applicable accounts, or at any time in the future by changing the setting within your account, or by contacting Recipero via postal mail, e-mail, or telephone at the address set out in the 'Contact Information' section below. Except as described in the section above entitled 'Use of Data Collected,' Recipero will not share any Personal Data with a third party without giving you the opportunity to 'opt-in' and give or deny us permission to do so.

Upon request Recipero will provide to you a summary of any Personal Data retained by Recipero regarding you. You may modify, correct, change or update Personal Data that Recipero has collected via the Website. You may refuse to have your Personal Data processed by Recipero or you may request that your Personal Data be removed from Recipero' database by contacting Recipero provided, however, that such requests may result in you ceasing to be a registered user of the Website. You should be aware that it may not be technologically possible to remove or verify each and every record of information you have provided to us from our system. The need to back-up our systems to protect information from inadvertent loss means that a copy of your Personal Data may exist in archived systems. However, promptly after receiving your request, all Personal Data stored in databases we actively use and other readily searchable media will be updated, corrected, changed, deleted or confirmed to you, as applicable, as soon as reasonably practicable. Recipero will take all commercially reasonable steps to remove any Personal Data stored on our systems if you so request.

Links

The Website may contain links to other internet websites. Recipero does not endorse, and is not responsible for, the privacy practices or the content of these websites. You should review the applicable privacy policies in connection with your use of such third party websites.

Security measures

Recipero has established reasonable precautions to protect collected Personal Data from loss, misuse, unauthorised access, disclosure, alteration or destruction, which include contractual, administrative, physical, and technical steps. Technical measures include use of firewall protection and encryption technology where appropriate. Although Recipero takes reasonable precautions to assess the reliability of such technology, it relies on the statements of the vendors of those products and services as part of its security evaluation. Please note that while Recipero has endeavored to create a secure and reliable site for users, the confidentiality of any communication or material transmitted to/from Recipero or the Website cannot be guaranteed.

Export of personal data

By using the Website, you acknowledge and consent to the fact that Personal Data provided by you or collected by us through your use of the Website is stored and processed by us in the United Kingdom where data protection laws may not afford the same level of protection as those of the country in which you are located.

Contact information for Recipero

Questions or concerns regarding Recipero' data protection practices should be addressed to:

Attention: Data Protection
Recipero Limited,
The Coach House,
Ryeford Road South,
Kings Stanley,
Gloucestershire,
GL10 3HG.
United Kingdom.

Email: support@recipero.com

Help Desk & Live Help: http://support.recipero.com

If you choose to contact Recipero via e-mail about this policy, please mark the subject heading of your e-mail 'Privacy Enquiry'.

We shall keep a copy of this Privacy Policy and if, at any time, you would like to see a copy of it, you should write to the following address as provided above.

BY USING THE WEBSITE AND/OR BECOMING A MEMBER OF RECIPERO, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY POLICY AND OF US PROCESSING YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT USE THE WEBSITE. YOUR CONTINUED USE OF THE WEBSITE FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.

 

 

COOKIE POLICY

This cookie policy applies to visitors using the main Recipero site www.recipero.com and to users of our support website http://support.recipero.com.

Most websites you visit will use cookies in order to improve your user experience by enabling the website to ‘remember’ you, either for the duration of your visit or for repeat visits.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site which can make the experience unnecessarily slow and cumbersome.

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. To disable cookies please refer to the help information of the website browser of device that you are using.

The following is strictly necessary in the operation of on or both of the websites detailed above.

The websites will:

  • Remember where you are in the support ticket submission process.
  • Remember that you are logged in and that your session is secure. You need to be logged in to access some support site functions.

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

The websites will:

  • Offer Live Chat Support when available.
  • Track the pages you visit via Google Analytics or other tracking software provider.

Targeting Cookies

The websites will:

  • Allow you to share pages with social networks.

The websites will not:

  • Share any personal information that they might collect with third parties.

For more information about our terms of use or to contact us please go to:

> Terms

> Contact